Privacy policy

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Order in our webshop

Stadler is a system provider of mobility solutions in railway vehicle construction, service and signalling technology. This Privacy Notice informs you about the processing of personal data by the company of the Stadler Group listed below (hereinafter "Stadler", "we" or "us") in connection with your order in our web shop.

1. Controller and data protection officer

The controller responsible for data processing is:

Stadler Rail Management AG
Ernst-Stadler-Strasse 1
9565 Bussnang

Tel: +41 71 626 21 20
stadler.rail@stadlerrail.com

The data protection officer for the Stadler Group can be reached at: compliance@stadlerrail.com

2. Processed personal data, purpose of data processing and legal basis

  • General data

If you use one of our contact options, your details, name, first name, e-mail address and message will be processed solely for the purpose of processing your enquiry.

To purchase an item, you will need to provide your full address, payment information, and email address. This data is required by us to ensure that you can place orders.

  • Comments / reviews

Comments/evaluations are not processed.

  • Customer account

By registering for a customer account, we provide each customer with a password-protected direct access to their order data stored with us. Here you can view data about your orders as well as manage your data. You agree to treat the personal access data as confidential and not to make it available to any unauthorised third party. We assume no liability for misused passwords.

The opening of a customer account is based on your consent, which you have the opportunity to submit during the order.

When you open a customer account, you consent to your inventory data such as name, address, e-mail address, password and usage data being stored. This gives you the opportunity to order from us with your e-mail address or your customer number as well as your personal password.

You can revoke your consent at any time with future effect. A notification in text form to the contact mentioned under Clause 1 is sufficient for this purpose.

  • Cookies and analysis services

This website uses cookies. These are small files that are stored on the user's computer in order to track his website visit and his preferences apparent from the use of the website. Cookies show how users navigate the website and can also be used to store user settings between visits. Cookies are stored on the user's terminal device and transmitted to the website.

Some of the cookies used on the website are so-called "session cookies". They are automatically deleted after the end of the user's visit. Other cookies remain stored on the user's terminal device until they are deleted. These cookies enable the website to recognize the user at the next visit. It contains an identification number that the website can use to identify the interrogator. This allows us to improve his services if the user visits the website repeatedly. However, it is not possible to assign personal data to this identification number.

When accessing the website, a pop-up display allows the user to agree to the use of cookies or to restrict or switch off the use of cookies. The user can continue to set his web browser so that a warning is displayed on the screen before a cookie is saved or that the creation of cookies is limited or completely prevented. The user can also use his web browser to delete cookies later or to activate the automatic deletion of cookies when the browser is closed. The user can use the help functions of his browser to learn how the cookie settings can be made.

For the user, it must be noted that when deactivating or deleting cookies, it may be for technical reasons that not all functions of the website can be used to their full extent.

The following links provide information on how to manage (and disable) cookies on the most important browsers:

Chrome Browser
Internet Explorer
Mozilla Firefox
Safari 

4. Transfer of data to third parties

We will only disclose your data to third parties if this is necessary to achieve the purposes mentioned or to protect our legitimate interests or to comply with the law. The third parties with whom we share data or who may have access to the data through their service include, but are not limited to:

  • Service providers, in particular IT service providers, hosting and support, logistics service providers in Switzerland and Europe
  • Payment service providers in Switzerland
  • If necessary, domestic and foreign authorities and offices, courts, arbitration courts
  • If necessary Counterparties related to legal proceedings

If and insofar as we use a third party for the performance of a contract with you, your personal data will only be disclosed to the third party to the extent that this is necessary for the corresponding performance.

5. Storage period

We delete your user data as soon as it is no longer necessary to store it for the fulfilment of the processing purpose, but no later than after ten years, unless statutory storage obligations or our overriding interests require longer storage.

We store the user data collected in connection with the orders in the online shop in our accounting systems after completion, billing and payment of an order, as long as we are obliged to do so by tax, commercial or other regulations. Such data is usually retained for 10 years after the procedure due to legislation, and for repeated procedures by the same user 10 years after the last procedure. The user account is saved until the user deletes it.

6. Your rights

To the extent provided for by applicable data protection law, you have the right to request access to your personal data, to require that your data be rectified or completed, to have processing restricted or data erased, and to receive your data in a structured, commonly used and machine-readable format in order to transmit this data to another location (data portability).

Furthermore, you may object to the processing of your personal data if we are not obliged to process it for the performance of a contractual or legal obligation. If processing of your data is based on your consent, you may, at any time, withdraw it. Please note that the withdrawal of your consent will not affect the lawfulness of previous processing.

Your rights may be restricted, in particular if the exercise of your rights conflicts with the performance of our legal or contractual obligations, or where we can demonstrate an legitimate interest in processing, or the rights of third parties would be infringed.

If you would like to exercise your rights, please use the address in clause 1 to contact us.

If you believe your rights have been infringed, you may, at any time, lodge a complaint with the competent supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner

(https://www.edoeb.admin.ch/edoeb/en/home.html).

Online Dispute Resolution (ODR platform)

The European Commission provides a platform for out-of-court online dispute resolution (ODR. platform) for certain forms of data processing, available at http://ec.europa.eu/odr

7. Data security

Despite the licenced SSL encryption used by us on the website (see the certificate at the top left of your browser line), we would like to point out that the Internet-based data transmission may contain security loopholes that are outside of our web server, such as nodes on the international network.

8. Modifications

We reserve the right to amend this Privacy notice at any time. The current version is published in our web shop.

9. Disclaimer

All information on this website is provided without guarantee. A guarantee or liability in any form, e.g. for the correctness, reliability, completeness and validity of the information, is expressly excluded. Please do not hesitate to contact us directly using the details provided in clause 1 should you require further and, in particular, binding information.

10. Copyright

Stadler permits the user of this website to copy or print out the presented content for personal use. Stadler retains the copyright and other protection rights to all contents.