Do you have questions (FAQ's)

• Is there a minimum order quantity?

  No, there is no minimum order quantity. However, please note that even for small orders and for small order amounts, the full shipping costs must be invoiced.

• What options do I have to pay for my purchases?

  Business references: You can choose between invoice and official debit/credit cards.

  Personal Purchases: Orders can only be completed against payment by debit/credit card.

   

• How long does the delivery take?

  Delivery from stock CH
  The ordered goods are usually sent by post. The orders are placed for shipping as follows:

  - Orders placed before 12:00 p.m. are usually delivered within 1-2 working days
  - Express orders until 2 p.m. are usually dispatched on the same day

  Our delivery times are guidelines and apply from the moment the order is clear. It is important that a valid/correct shipping address is provided.

  Delivery from stock DE
  The ordered goods are usually sent by UPS. The orders are placed for shipping as follows:

  EN Deliveries:
  - Orders placed before 12:00 p.m. are usually delivered within 2-4 working days

  Our delivery times are guidelines and apply from the moment the order is clear. It is important that a valid/correct shipping address is provided.

   

• What are the shipping costs?

  Switzerland
  Within Switzerland and the Principality of Liechtenstein we charge you a flat rate of CHF 9.50 for shipping costs. For orders that have to be delivered the following day or for express orders, shipping costs of CHF 25.00 will be charged in any case. For bulky goods shipments or deliveries from 1 pallet, the transport will be charged at cost.
  For any shipments abroad, transport and customs will be charged at cost.

  Germany and EU
  The shipping costs are shown to you in the ordering process under "Shipping method" (Step 3).

• I have received a damaged item, what should I do?

  If the goods were damaged during shipping, please inform the Implenia shop partner Pandinavia by e-mail within 48 hours of receiving the goods. Please refer to the GTC.

• I received a damaged item, what should I do?

  If the goods were damaged during shipping, please inform Stadler Rail Shop-Partner Pandinavia AG via email within 48 hours of receiving the goods. Please refer to the terms and conditions for returns.

• How can I track my order?

  Once your order has been dispatched, you will receive a confirmation email with a tracking link to monitor the status of your delivery.

• Can I change or cancel my order?

  Changes or cancellations can only be made by the eShop support team. Please contact us for changes or cancellations via support.

• Do you offer international shipping?

  Yes, we offer international shipping. Shipping costs and times may vary depending on the destination.

• How can I create an account?

  Click on "Login" and then "Register".

• What should I do if I forget my password?

  Use the "Forgot Password" feature on the login page to create a new password. You will receive an email with instructions on how to reset your password.

• How can I change my address?

  Log in to your customer account and update your address under "Addresses". You can also enter your address during the checkout process.

• Is there an option for in-store pickup?

  We do not currently offer in-store pickup. All orders are delivered directly to your home.

• How long does it take to receive a refund?

  Refunds are usually processed within 3-5 business days after the returned goods have been received.

• Can I send my order to a different address?

  Yes, you can enter an alternative delivery address during the checkout process.

• How can I contact you if I have further questions?

  You can reach us via the contact form on the website. Our contact details can be found in the "Support" section.

• What should I do if an item is missing from my order?

  Please contact us immediately if an item is missing so that we can resolve the issue as quickly as possible.

• Is there an express delivery option?

  Yes, we offer express delivery options. You can select these during the checkout process.

• What should I do if I received an incorrect order?

  Please contact us immediately with your order number and a description of the problem. We will resolve the situation as quickly as possible.

• Are the products on your website in stock?

  Product availability is updated in real-time. If items are temporarily unavailable, this will be indicated on the product page.

• Can I reserve an item?

  We do not currently offer reservations. All items are available on a first-come, first-served basis based on availability at the time of order.

• Can I use multiple discount codes in one order?

  Only one discount code can be used per order.

• How can I delete my customer account?

  If you wish to delete your customer account, please contact our customer service. We will delete your account after confirming your request.

• How can I leave feedback on a product or purchase?

  You are welcome to provide feedback through our support.

• What should I do if I haven't received my order?

  If you have not received your order, please contact our customer service immediately. We will check the status of your delivery and take appropriate action.

• Is there an option to shop with you without creating an account?

  Yes, you can shop as a guest without creating an account. You will have the option to place an order and enter your delivery and payment information directly.

• How can I ensure I choose the correct color or size of the product?

  We provide detailed product descriptions and size charts to help you choose the correct size. If you have further questions, you can also contact our support.

• What should I do if an item in my order was delivered incorrectly?

  Please contact us immediately if you received the wrong item. We will resolve the issue quickly and send you the correct item.

• How often are new products added to your shop?

  We regularly add new products. Visit our eShop regularly to stay informed about the latest products and collections.

• Can I receive my order in partial shipments?

  Partial shipments are not offered.

• Why isn't my discount code working?

  Make sure the discount code is entered correctly and check the expiration date of the code.

• What should I do if I haven't received a confirmation email?

  Check your spam folder. If you still can't find the email, check your order history on our website or contact our customer service.

• How can I check if an item is still available?

  On the product page, you will see availability. If the item is no longer in stock, this will be indicated there.

Our FAQ section provides answers to frequently asked questions about our products, ordering process, shipping, and more. We’ve gathered all relevant information to ensure a smooth shopping experience. If you don't find your question answered here, please contact us through our support team. Our eShop team is happy to assist you!