Cancellation policy

Cancellation policy

Right of cancellation

You have the right to cancel this contract within 14 days without having to state the reason.

The cancellation period is 14 days from the date on which you or a third party named by you who is not the carrier

  • has taken possession of the goods if you ordered one or more item as part of a single order and the order is delivered as a whole,

  • or has taken possession of the last item if you ordered several items as part of a single order and the goods are delivered separately.

To exercise your right of cancellation, you must send us a notice of your decision to withdraw from this contract. You can use the sample cancellation form below for this purpose, but it is not mandatory. Please send your cancellation to

To comply with the cancellation period, it is sufficient to send the notification of your decision to exercise the right of cancellation before the end of the cancellation period.

Refund and return shipment

If you cancel this contract, we will refund the purchase price including the delivery costs for standard delivery. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; the refund will be made free of charge as soon as the returned goods are received by us undamaged. The goods must be returned no later than 14 days from the receipt of the cancellation (date of postal receipt). The costs of the return shipment shall be borne by the ordering party.

Sample cancellation form

(If you wish to cancel the contract, please fill in this form and send it to one of the addresses given)

– To

Stadler Rail Management AG, Ernst-Stadler-Strasse 1, 9565 Bussnang,
Switzerland, Phone: +41 71 626 21 20

E-mail address:

– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for notifications on paper)

– Date